FAQ: Shopping

Do I need to register for an account to make my purchase with Yu Shop?

Yes, you have to register an account on our website to make a purchase.

An account with us as registration gives you plenty of benefits, get free lifetime membership.

What if I have forgotten my password?

Please click on the “Forgotten Password” and an email to reset your password will be sent to you shortly. Contact us if you can’t reset your password.

How do I place an order?

Step 1: Please select your desired items (design, color, size, quantity) and click “Add to Cart”.

Step 2: You may proceed with your order at top right corner by clicking “Cart” once you have done browsing our web store.

Step 3: Double check on your final order again and apply coupon code if any. Select your shipping method and calculate shipping rates.

Step 4: Click “Proceed to Checkout and fill in the required details.

If you wish to create an account, please tick “Create Account” and provide a password.

Step 5: Once it’s done, select preferred Payment Method and proceed with the payment.

Step 6: Please check your inbox. You will be receiving an automated email to confirm your order(s).

Step 7: You will be receiving another automated email from us to confirm that we’ve delivered the items. The delivery tracking number will be stated in the email for your own tracking.

Note: To ensure efficient delivery of your parcel, remember to double check your shipping and billing address as well as mobile number to make sure all details are correct.

Note: All orders are deemed confirmed and final upon checkout.

What should I do when my desired item is out of stock?

Truly sorry about that! A message will be indicated on the PRODUCT page when the item is a out of stock. You will be notified manually once the item has been restocked.

What size am I? What size I should take?

We recommend you to refer to each of the measurement chart provided under product page. Please contact us if you are still unclear.

Does Yu Shop have a retail store?